Warranty
Procedures
Pinnacle
Building Systems (“Pinnacle”) understands that buying
a new home is a major decision. It is probably one of the biggest
decisions you will ever make. It is important that you understand
what to expect during the process. There has never been an absolutely
perfect home built by Pinnacle, nor any one else. Likewise,
during the process of building and finishing your home, it never
goes exactly as you expect. It is our, and your Builder’s,
ultimate goal to build you a quality home that you will enjoy
for many years.
However, if expectations are unrealistic, we will both be disappointed.
Therefore, we have developed this document to answer questions,
address important issues, and explain the relationship between
you, your Builder and Pinnacle. Hopefully, this will help reduce
any surprises during the process. We take pride in building
the highest possible quality into our homes. And we stand behind
the homes we build. Please read this carefully and return the
completed Warranty Procedures and Project Responsibility Confirmation
Form to your Builder at the time you sign the Building Contract
with your Builder.
(FREQUENTLY
ASKED QUESTIONS)
Am I buying my home from
Pinnacle or my Builder?
From your Builder. You will sign an agreement or contract
with your Builder. Then, upon receipt of an order and deposit
from your Builder, Pinnacle begins the process of building your
home. Pinnacle is a subcontractor for your Builder. Like other
subcontractors, Pinnacle works as a team with your Builder (normally,
the general contractor), to complete your home. Pinnacle only
sells homes to Builders who are authorized and qualified to
manage the entire building project. In some cases, however,
your contract may state that you, or another party, is responsible
for site work.
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What should I expect after
I sign a contract with my Builder?
It is your Builders responsibility to order the home
from the Pinnacle Sales Dept. Before a home begins the build
process, the Builder must sign a confirmation (which includes
options, floorplan, and color selections) and submit a non-refundable
deposit. Pinnacle then begins the process of engineering, material
procurement and scheduling. At the time of confirmation, your
Builder will be given an estimated ship date. This ship date
varies seasonally, normally from 3-12 weeks. During this period,
if your contract includes a Builder provided foundation, your
site will be excavated and a foundation built in accordance
with Pinnacle provided specifications. It is important to note
that when a confirmed ship date is given, your Builder must
accept and pay for the home within five days of that date. Therefore,
it is critical that your Builder have access to the site in
order to prepare the foundation.
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What should I expect when
my home is delivered to the site?
At the same time, or shortly after, your home arrives
on site, a rough set crew will arrive. This crew can be employees
or a subcontractor of either Pinnacle or your Builder. They
will “rough set” your home, either by using a crane
or roller system. This crew is responsible for setting your
home on the foundation, securing modular sections to the foundation
and to each other, raising the hinged roof, and completing the
shingle work if necessary. Depending upon your Builders requests,
this crew may also complete other work like chimneys or dormers.
It is the set crews responsibility to weather proof your home.
They are responsible for ensuring that all technical specifications,
provided by Pinnacle are met and a rough set checklist is completed.
If damage appears to have occurred during, and as a result of,
shipping or set up, Builder must notify the contract shipper
or set crew immediately in writing and provide Pinnacle with
a copy of written notification. If Pinnacle has contracted with
the shipper or set crew, Pinnacle will pursue a remedy on behalf
of the Builder. Delays in providing this written notification
may be cause to deny a request due to the uncertainty of the
timing of damage.
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When I walk through my
home for the first time after it is set, what should I expect
too see?
It is normal to experience some drywall cracking which
occurred during the transportation and setting of your home.
This is cosmetic only and will be repaired during the finish
set process. Other examples of minor cosmetic problems include,
but are not limited to, interior door adjustments, interior
trim adjustments, countertop re-caulking, scratched floor tile,
etc. Within two days of your home being rough set, your Builder
will complete and return to Pinnacle a “Post Set Walk Through
Form”. It is very important that your Builder thoroughly
inspects the home at this time and reports any excessive damage,
parts shortages or factory imperfections.
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What should I expect during the finish
work stage?
Your Building Contract will indicate whether your Builder,
you, or another contractor is responsible for all additions
and finish work including, but limited to the following items,
unless excluded from your contact;
- Site
improvements such as gutter/downspouts, garages, porches,
foundation, excavation, decks, brick or stone.
- Minor
window and door adjustments and repairs.
- Drywall
crack repair, touch up, and marriage wall and ceiling transition
drywall applications.
- Interior
painting and minor wall and ceiling repair such as nicks,
scratches, etc. Pinnacle provides a primer coat only.
- Caulking
repair around countertops, vanities, trim, etc.
- Installation
of ship loose carpet. Installation of tile, hardwood, or
other floor covering not installed at the factory due to
location relative to marriage wall.
- Plumbing
systems including inter-module connections, drain line completion
and hookup to incoming supply. Any plumbing vent stubbed
in the attic must be completed on site by the Builder. It
is the Builder’s responsibility to test the system
when the water supply is turned on.
- Electrical
systems including completion of all inter-module connections,
main service hookup, and circuit completion in compliance
with local building codes. Minor repairs such as replacing
or aligning switches, recepts, thermostats, breakers.
- Furnace
and air conditioner installation.
- Repairing
of nail pops and floor squeaks which are an inherent part
of construction and not restricted to modular homes. Nail
pops and floor squeaks may occur following transportation,
setting, settling and the introduction of heat into the
home. Heat should be gradually introduced into the home
in order to minimize these problems.
- Minor
repair of gaps in trim caused by transportation or setting.
- Trim
and interior door hanging that could not reasonably be installed
at the factory because of location relative to marriage
wall.
- Minor
adjustments and/or repairs of cabinet drawers and doors.
- Shingle
work including replacing any shingles blown off during transportation
and repairing of minor roof leaks around vents, etc.
- Ducted
vents (e.g. range hood, bath exhaust, etc.), if applicable,
must be completed on site by Builder.
- On
two story models, if the second story includes factory installed
siding, it is the Builder’s responsibility to make
any necessary adjustments to ensure proper siding transition
between the first and second story.
During this finish work stage, any damage or repair of poor
Pinnacle workmanship noted on the Post Set Walk Through Form
will be completed by your Builder. Your Builder must receive
authorization from the Pinnacle Service Dept. in order to
be reimbursed.
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How long should the finish
work take?
This varies greatly, usually from 2-16 weeks. The
length of time depends upon factors such as your homes complexity,
extent of sitework, Builder’s crews or subcontractors
schedules, etc. You should receive an estimated completion
schedule (from home delivery to close) from your Builder.
If you do not, please ask for this estimate. This schedule
may or may not be part of your contract.
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Before I close with my
Builder, what should I be aware of?
By this time, all sitework should be complete and
your Builder should request a final walkthrough. During this
walkthrough, your Builder will note in writing any deficiencies
or problems you notice. It is your Builders responsibility
to address each item. In the event that you and your Builder
do not agree on a specific issue or issues, it is Pinnacle’s
recommendation that you enlist the arbitration services of
the Better Business Bureau, or similar organization. Once
the final walkthrough items are completed, you will be asked
to sign off on these items. Then you can close and move into
your new home.
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What happens if I discover
problems with my new home after I move in?
Contact your Builder first. They remain your primary
contact for assistance. The problem may be covered by the
Pinnacle Limited Warranty contained herein. If it is, your
Builder will submit a request for service form to Pinnacle
and complete the repairs and be reimbursed by Pinnacle. If
a problem is not covered by the Pinnacle warranty, it may
involve sitework performed by your Builder and covered by
their warranty. It may be a problem covered by a component
supplier of Pinnacle. At close, you should receive information
from your Builder for all components covered under separate
warranty. If you do not receive these documents, you should
request them from your Builder.
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What happens if I have
a Pinnacle covered problem during the warranty coverage period
that does not get resolved?
If problems cannot be resolved through your Builder
in a reasonable amount of time, please take the following
steps:
- Write
to your Builder, documenting your complaints.
- If
you do not receive satisfactory response within 30 days,
write to the Pinnacle Service Department and include copies
of your correspondence with your Builder. You will receive
a response within one week.
If you are not satisfied with Pinnacle’s response, an
arbitration may be scheduled with the Better Business Bureau.
The BBB offers dispute arbitration at no cost. If you have
exhausted all remedies outlined herein, with no satisfaction,
contact the President of Pinnacle to discuss arbitration procedures.
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Can I purchase an extended warranty?
Yes. Pinnacle offers, as an option for $185, a ten-year
structural warranty from the Residential Warranty Corporation.
This warranty may be purchased through your Builder from Pinnacle
and only covers major structural defects from the sill plate
up and excludes any work performed on the site. This optional
warranty must be ordered at the time your original home order
is submitted to Pinnacle and you must follow enrollment procedures.
Your Builder may also offer other coverage for work performed
on site. Please consult with your Builder for complete details
on extended warranty programs.
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